Inside the traumatic life of a Facebook moderator

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  • Published: 19 June 2019
  • Former Facebook content moderators are speaking out about their working conditions in the United States for the first time ever. The Verge traveled to Tampa, FL, to visit Facebook’s worst-performing content moderation site and learn about what life is like for hundreds of moderators. They told us that the office is filthy, the work is grim, and the side effects of doing the job last long after it is over.

    Earlier this year, The Verge’s Casey Newton broke the story about the working conditions of Facebook moderators in Phoenix, AZ. Newton published a followup today revealing that the pattern of severe workplace conditions extends to a second campus in Tampa, FL, but in even more extreme ways. You can read the full exclusive here: bit.ly/2IqQHqb

    You can find Casey’s piece from earlier this year here: bit.ly/2WSKvA9

    Reporter: Casey Newton
    Producer: Phil Esposito
    Camera: Vjeran Pavic
    Editor: Mark Zemel
    Audio: Andrew Marino
    Graphics: Grayson Blackmon
    Production Coordinator: Meg Toth
    Executive Producer: Eleanor Donovan, Nilay Patel
    Director of Audience Development: Ruben Salvadori
    Social Media Manager: Dilpreet Kainth

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Comments • 5 172

  • The Verge
    The Verge   3 months back

    Have you worked as a content moderator? We’d like to hear your experiences, especially if you have worked for Google, YouTube, or Twitter. Email Casey Newton at [email protected], or message him on Twitter @caseynewton.

    • Elaine
      Elaine  2 months back

      caccenture

    • Chews
      Chews  3 months back

      Oh my gosh, I had noooooooooo clue!

    • Lily Frey
      Lily Frey  3 months back

      I've been a group mod.
      I think YouTube needs more content moderators instead of relying on an unpredictable algorithm.

  • mr vhs the vcr man
    mr vhs the vcr man  2 days back

    I have been on Facebook since 2017 and I never had a problem with it

    • VishalKrSingh
      VishalKrSingh  3 days back

      So where do I sign up for the job

      • Douglas Oliveira
        Douglas Oliveira  6 days back

        E claro que essas pessoas vão excluir qualquer post de humor negro, imagino os posts zoando gordo, a vontade deles é banirem mas tem que excluir a postagem.
        No fim são só pessoas dizendo o que você pode ou não fazer, até pq o Facebook é uma empresa privada.

        • Daniel Carreon
          Daniel Carreon  6 days back

          Ngl personally don’t see why they should be taken down, let people see what the real world is like if no one sees how people really are then nothing will change. Personally videos like this don’t effect me either

          • Andrew Kerns
            Andrew Kerns  6 days back

            Facebook is a monster & must be broken up, & send mark fuckerberg to jail

            • Kittysuit
              Kittysuit  7 days back

              "i think about all the animals all the time"
              -every vegan ever

              • Emilio Ramirez
                Emilio Ramirez  1 weeks back

                I found my job

                • Mi, Amor
                  Mi, Amor  1 weeks back

                  is it possible to apply ? im not in the US
                  But how do you apply ? I have tried searching " content moderator " on the hiring page. This job is not for the faint hearted and you gotta have nerves of steal for this job. I just wanna say thanks for your service, the content moderators should get some type of physiological help or something to detox their brain

                  • Amanda
                    Amanda  2 weeks back

                    i'm traumatized just listening to this :'(

                    • Thedemonicskin F
                      Thedemonicskin F  2 weeks back

                      get over it, dont like your job change it

                      • Mega Volve
                        Mega Volve  2 weeks back

                        Exactly how I expected them to look lmfao

                        • paul kersey
                          paul kersey  2 weeks back

                          obviously this comment section has been heavily censored as to only include positive, supportive comments about this video and the people in it. it is this very censorship that produces weak, thin skinned losers like these who can't handle ANYTHING unpleasant in life. THAT is the real issue here but everyone missed it.

                          • Josh Hunter
                            Josh Hunter  2 weeks back

                            These people are weak, I'd do this easily.

                            • Fuhk Hue
                              Fuhk Hue  2 weeks back

                              Is it coincidence that the three subjects you featured are all homosexual?

                              • Jared J
                                Jared J  2 weeks back

                                Ooooh ok. Facebook is insidiously resourceful. I see now that they employ mostly socially worthless/low-value landwhales because it doesn't matter in the larger picture if they end up suiciding. No one will notice or care if the 500 lb recluse that lived 3 houses down stops coming outside, but if normal human neighbors start disappearing it could cause a big outcry.


                                The reason it has taken so long for this to be put into the limelight is specifically because of the kind of person that they have been hiring for these positions.

                                • TottallyNotACop
                                  TottallyNotACop  2 weeks back

                                  Them sissoring would be like the jaws of life opening and closing.

                                  • RagDollRat
                                    RagDollRat  2 weeks back

                                    WOLOLOLOLOL OFC, OFC xD

                                    • As Crônicas do Tio Will

                                      Everytime i get blocked, i come here to laugh at this video, so, LMAO.

                                      • Lorrie ann Howard
                                        Lorrie ann Howard  3 weeks back

                                        Why isn't any body bringing this out so somebody can step in its hard enough yaw seen all this and live with it

                                        • Aidan Salt
                                          Aidan Salt  3 weeks back

                                          I am sympathetic to their plight but A SWEAT SHOP IN AMERICA? LOL!!! 6 hours of work a day and paying $15 an hour is NOT a sweat shop. Again I am not saying this is ok at all, but honestly... A sweat shop... xD

                                          • Scarleth Gradiz
                                            Scarleth Gradiz  3 weeks back

                                            Thanks for explaining the truth

                                            • Ahmed Salah
                                              Ahmed Salah  3 weeks back

                                              And what about that terrorism u english did in syria lybia iraq Afghanistan and so on.... wont u tell the world about that , keep hiding .... u will have to pay bavk

                                              • Adam Macias
                                                Adam Macias  4 weeks back

                                                These were just Facebook Moderators. Imagine our Veterans...

                                                • Omni Art
                                                  Omni Art  1 months back

                                                  Are you aware that many veterans from intelligence agencies and military industry sit on board of Facebook, and also other social media... What do you think, why is that? Why is Facebook banned in almost all banks, GOV agencies and similar establishments?

                                                  • schmoo
                                                    schmoo  1 months back

                                                    I really had to hit mute when he started describing the things he saw done to animals.. I thought he was done and hit unmute and just heard "bloody pile" and had to hit mute again... no human should be subjected to this kind of work. Imagine seeing this kind of thing day after day, hour after hour. Honestly.. it makes me want to just stop using social media altogether, if this is what people have to go through.

                                                    • Shoop da Whoop
                                                      Shoop da Whoop  1 months back

                                                      I want to do this job LOL

                                                      • nkaneti
                                                        nkaneti  1 months back

                                                        I dont think this is a job for the every day person. It should be a higher salary and be for people who are pretty numb to this kind of thing.

                                                        • Summer A.
                                                          Summer A.  1 months back

                                                          Seen the level of stress normal people are subjected to.. i would say they should hire people like DEXTER to do the job.. with a precise rule-bible!
                                                          I don't think AI could do the job if they add emotional intelligence to it..
                                                          because trust me it will start becoming misanthropic, antipathetic & hateful towards humans (just like I am) & it will just wipe out humanity right there & then (and I wld agree with it! That's what we deserve!)

                                                          • Kim Beaulieu
                                                            Kim Beaulieu  1 months back

                                                            I watch this sort of thing for fun. Not the animal abuse stuff, or children stuff. Burning adults alive? Bring on the Rubber tires!

                                                            • nolo king
                                                              nolo king  1 months back

                                                              Don't take these kind of jobs if you are emotional

                                                              • kiwi
                                                                kiwi  1 months back

                                                                Ikr

                                                            • Adam 330
                                                              Adam 330  1 months back

                                                              It all makes sense now

                                                              • CaptainSkelebones
                                                                CaptainSkelebones  1 months back

                                                                yo where do i sign up to do this?

                                                                • wzac1234
                                                                  wzac1234  1 months back

                                                                  They got paid double the federal minimum wage to go on Facebook everyday and they’re acting like they have the worst job in the world

                                                                  • ManBearPig568
                                                                    ManBearPig568  1 months back

                                                                    They look exactly like you expect

                                                                    • Evan Moulds
                                                                      Evan Moulds  1 months back

                                                                      Man they need to hit the gym

                                                                      • Oscar Mangy
                                                                        Oscar Mangy  1 months back

                                                                        Too sad

                                                                        • jon wright
                                                                          jon wright  1 months back

                                                                          Having heard from moderators working for Facebook and now knowing about SHADOW BANNING WHERE THE POST U WROTE AND CAN SEE IS NOT PUBLISHED. I.E NO ONE CAN SEE IT. I'VE HAD THAT EXPERIENCE MANY TIMES. FACE BOOK IS HAVING LAUGHING FITS AT OUR STUPIDITY.. I'd say folks using f.b. should have their head examined. F.b. = a den of inequity. WE ARE ALL BEING TAKEN FOR A RIDE IN HELPING F.B. MAKE THEIR BILLIONS AT OUR EXPENSE. CONSIDER ME WE. CHECK IT OUT!.

                                                                          • Jams Saint
                                                                            Jams Saint  1 months back

                                                                            that's why i am vegan for animal rights

                                                                            • RenderBones
                                                                              RenderBones  1 months back

                                                                              Reminds me of Psycho-pass

                                                                              • mr saxophon
                                                                                mr saxophon  1 months back

                                                                                I wonder whether they went vegan

                                                                                • SMS
                                                                                  SMS  1 months back

                                                                                  The effect of social media in our lives are becoming more and more terrifying. Without us knowing, these social platforms are eating up our mental health, not only with these content moderators(who btw NEEDS WEEKLY MENTAL HEALTH THERAPHY and not just MONTHLY SALARY) but also to us users. We've been all attacked emotionally and mentally in this cyberspace we built.

                                                                                  • Prasun Bhowmick
                                                                                    Prasun Bhowmick  1 months back

                                                                                    That site itself should be taken down for cruel act towards employees!

                                                                                    • RABO XX
                                                                                      RABO XX  2 months back

                                                                                      Just to be correct and fair, the story about the mother from Saudi abusing her kids is not accurate, it was a foreign maid who did that, and the parents had put surveillance cams when they suspected something was happening. so make sure your facts are straight before saying "Saudi", because it really doesn't matter you could've said " a mother"...

                                                                                      • Isabella Vega
                                                                                        Isabella Vega  2 months back

                                                                                        This makes me love my job, I hope they can find peace after all that 😢

                                                                                        • Schroeder9999
                                                                                          Schroeder9999  2 months back

                                                                                          Plenty of SPONSORED cryptocurrency scams floating around on FB... repeatedly reported but they still popping up.

                                                                                          • pqvimana2
                                                                                            pqvimana2  2 months back

                                                                                            I totally understand why they are so traumatized by it but still, God I would love that job so much! 😍

                                                                                            • Abandon All
                                                                                              Abandon All  2 months back

                                                                                              You're kidding me right?